Frequently Asked Questions

Yes, bookings are essential. We welcome clients by appointment only to ensure we can provide a calm, private, and welcoming space just for you. This ensures every treatment is personalised, uninterrupted and delivered with our undivided attention.

Appointments can be booked online through our website or by phoning Pamela at 0493 041 057.

Yes, a deposit is required at the time of booking, whether you book online or over the phone, to secure your appointment. We accept all major credit and debit cards, and online payments can also be made via PayPal.

If your preferred date or time is unavailable through our online booking system, please contact Pamela by phone at 0493 041 057. We will make every effort to accommodate your request and suggest an alternative time that may better suit your needs.

Yes, we offer convenient on-site parking right outside our front door, located away from busy shopping centres and the Campbelltown CBD.

As a first-time client, you will be asked to complete a consultation form. During your visit, Pamela will review your main concerns and determine the most appropriate treatment to address them. This helps ensure that the selected treatment is tailored to your needs. The consultation form will include fields for your name, email address, phone number and address. Please be assured, all personal information is securely stored to protect your privacy.

The allow times for treatments are estimated durations that account for arrival, client consultation, and the treatment itself. These times are approximate and may vary slightly depending on individual circumstances.

We understand that unexpected circumstances may occur or that your plans may change. However, we would appreciate at least 24 hours’ notice if you need to cancel or re-schedule your appointed time, otherwise, you may forfeit your deposit.

It is important that you arrive on time for your appointment, as another client will be scheduled after you. While we will always strive to complete as much of your treatment as possible within the allotted time, a late arrival will unfortunately shorten the duration of your service. To ensure our schedule remains on time and to avoid inconveniencing the next guest, all treatments must conclude at their originally scheduled time.

Payments for any outstanding balances can be made via cash, bank transfer, or debit/credit card. Please note that a 1.9% surcharge applies to payments made by credit or debit card.

To redeem an Au Naturale Beauty Salon digital gift voucher when booking online, simply enter the voucher details during the booking process. Instructions for completing this process are provided on the online booking page of our website. Physical gift vouchers purchased from the salon may be redeemed by contacting Pamela on 0493 041 057 at the time of booking your appointment.

Unfortunately, we are unable to accommodate children during treatments, as our salon operates on a one-on-one basis and does not have the space to safely host additional guests. We kindly request that alternative childcare arrangements be made for the duration of your appointment.

Yes, we do. After completing 10 treatments, clients will receive 10% off their next treatment.

Terms and Conditions

· The loyalty card is valid only for salon beauty treatments valued at $30.00 or more.

· It cannot be used in conjunction with product purchases, spa pamper packages, discounted packages, or any other promotional offers.

Yes, we do. A new client referred by an existing client will receive $10.00 off their first appointment. The existing client who made the referral will also receive $10.00 off their next appointment. Clients may refer an unlimited number of new clients, receiving a $10.00 discount for each successful referral.

Terms and Conditions:

· The offer applies only to the new client’s first treatment and the existing client’s next treatment.

· Only one promotional offer may be applied per new client.