Question 1

Is booking an appointment necessary?

Accepted Answer

Yes, bookings are essential. We welcome clients by appointment only to ensure we can provide a calm, private, and welcoming space just for you. This ensures every treatment is personalised, uninterrupted and delivered with our undivided attention.

Question 2

How can I book an appointment?

Accepted Answer

Appointments can be booked online through our website or by phoning Pamela at 0493 041 057.

Question 3

Is a deposit required when booking an appointment?

Accepted Answer

Yes, a deposit is required at the time of booking, whether you book online or over the phone, to secure your appointment. We accept all major credit and debit cards, and online payments can also be made via PayPal.

Question 4

What should I do if my preferred appointment time is not available online?

Accepted Answer

If your preferred date or time is not available through our online booking system, please contact Pamela at 0493 041 057. We will make every effort to accommodate your request and may suggest an alternative time that suits you better.

Question 5

Is on-site parking available?

Accepted Answer

Yes, we offer convenient on-site parking right outside our front door, located away from busy shopping centres and the Campbelltown CBD.

Question 6

What should I expect during my first visit to the salon?

Accepted Answer

As a first-time client, you will be asked to complete a consultation form. During your visit, Pamela will review your main concerns and determine the most appropriate treatment to address them. This helps ensure that the selected treatment is tailored to your needs. The consultation form will include fields for your name, email address, phone number and address. Rest assured, all personal information is securely stored to protect your privacy.

Question 7

What do the listed allow times for treatments refer to?

Accepted Answer

The allow times for treatments are estimated durations that account for arrival, client consultation, and the treatment itself. These times are approximate and may vary slightly depending on individual circumstances.

Question 8

What if I need to cancel or re-schedule my appointment?

Accepted Answer

We understand that unexpected circumstances may occur or that your plans may change. However, we would appreciate at least 24 hours’ notice if you need to cancel or re-schedule your appointed time, otherwise, you may forfeit your deposit.

Question 9

What if I am late for my appointment?

Accepted Answer

Please try to arrive on time for your appointment, as another client will be scheduled after you. While we will always strive to complete as much as your treatment as possible within the allotted time, a late arrival will unfortunately shorten the duration of your treatment. To ensure our schedule remains on time and to avoid inconveniencing the next client, your treatment must conclude at the originally scheduled time.

Question 10

What payment methods are accepted for outstanding balances in the salon?

Accepted Answer

Payments for any outstanding balances can be made via cash, bank transfer, or debit/credit card. Please note that a 1.9% surcharge applies to payments made by credit or debit card.

Question 11

How do I redeem a Gift Voucher?

Accepted Answer

To redeem an Au Naturale Beauty Salon digital gift voucher when booking online, simply enter the voucher details during the booking process. Instructions for completing this process are provided on the online booking page of our website. Physical gift vouchers purchased from the salon may be redeemed by contacting Pamela on 0493 041 057 at the time of booking your appointment.

Question 12

Can I bring my children to my appointment?

Accepted Answer

We kindly ask that you make alternative childcare arrangements for your appointment. Our salon operates on a one-on-one basis and does not have the space to safely accommodate children during treatments.

Question 13

Do you offer a loyalty card with discounts?

Accepted Answer

Yes, we do. After completing 10 treatments, clients will receive 10% off their next treatment.

Terms and Conditions
·         The loyalty card is valid only for salon beauty treatments valued at $30.00 or more.
·         It cannot be used in conjunction with product purchases, spa pamper packages, discounted packages, or any other promotional offers.

Question 14

Can I get a discount for referring a friend?

Accepted Answer

Absolutely! When you refer a new client, they will get $10.00 off their first appointment, and you will receive $10.00 off your next one. You can refer as many family and friends as you like and enjoy a $10.00 discount for each successful referral. Terms and Conditions: The discount applies only to the new client's first treatment and your next treatment. Only one promotional offer per new client.

Frequently Asked Questions

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